Last Updated June 8th, 2023 -
Edited to include Contact Form information.
When your prospect views a DIGIDECK presentation, each slide view is tracked in the system's database, along with key details about the full view session. Views are tracked any time a presentation is viewed from a browser that has not been used to log into DIGIDECK as a registered user.
A view session refers to a unique visit to your presentation, from the time the recipient views the first slide until tracking is stopped on the last slide viewed. There are several ways in which session tracking may end:
The viewer closes the browser window.
The viewer leaves the DIGIDECK site.
The viewer refreshes their browser (which would also start logging a new session).
The viewer has had no keyboard or mouse activity for an extended period (currently defaults to 35 minutes).
Note: You will sometimes still see long viewing times tracked on a slide. This is most often caused by leaving the DIGIDECK open in a browser while the user continues to use the computer or phone to work on other applications. We will continue to work to minimize the occurrence of this type of event.
The Session Summary page offers highlights of each unique viewing session you have received. You can reach the Session Summary page by selecting Stats from the ellipses menu on a Presentation.
When you select Stats on a Presentation, you are taken to the Session Summary page for that Presentation. This view shows you aggregate viewing statistics across the top of the page, along with a breakdown of each unique viewing session that makes up those total stats.
Share Link Filter:
Click the Share Link button next to the Session Search box to filter results to one individual Share Link.
Who:
The viewer of your presentation is currently unknown unless Contact Form is added to DIGIDECK to require users to enter who they are. Reach out to the account manager if you are interested in this feature.
Likely Location:
Due to privacy laws, we are not able to track overly-specific data about the viewer's location. However, we do display City and State/Province data based on the postal code in which the viewer's internet IP address is registered. We label this data as Likely Location because the information will not always be accurate. There are several situations that can throw off the location, such as:
Corporate VPN networks return the address of the company's home office even when the employee works remotely.
Mobile views returning an address associated with their wireless carrier, such as an AT&T or Verizon facility.
Recently reissued IP addresses that still list their previous owner in internet databases.
As a rule of thumb, the City location will be accurate about 80% of the time. State/Province data will be about 90%, and Country will be nearly 100% correct.
Device and Browser
For most views, the device used to view the presentation will be known. We will also be able to report back the browser used on that device.
Visited At
This is the time stamp when the view session started, in the local time of the viewer.
Session Detail View
Clicking on any session in the Session Summary view opens a drill-down view for that session. Key session data is visible across the top of the view, with time data on the left. The main body of the view displays a slide-by-slide recap of the viewing session, sorted from the longest slide view to the shortest. Thumbnail images of each slide are included to help users recognize the content that was viewed.
Contact Information
Add Contact Form to DIGIDECK to add a form for users to enter who they are as well as record their email, phone number, and company name.
