Not able to see when someone is screen sharing within a DIGIDECK Live:
If the viewer is able to load the presentation meeting and is able to see the other viewer's webcam within the meeting, but is not able to see when a user switches to Screen Share, have them try the following to troubleshoot:
Reload the page/link used for the meeting.
Close all tabs, windows, and applications that are not currently being used and reload the Meeting Link.
(Note: If the viewer's computer/device is trying to do too many things, loading the DIGIDECK Live Meeting may be too much for their computer to handle/load. This will also be the case for viewers with slow internet and older computers/devices.)
Log Out of your computer, and Restart Your Computer/Device, then try and reopen the Meeting Link.
Clear Cache and Cookies and Site Preferences then reload/reopen the Meeting Link.
Other information to help:
Clear Browser Cache and Cookies and Site Preferences:
Use the setting seen in the images below for the best results.
Google Chrome:
Mozilla Firefox:
(Apple) Safari:
Camera and Microphone Allowance:
Make sure you let viewers know that they will want to accept the allowance popup that shows up when joining a DIGIDECK Live conference.
(See examples below)
Google Chrome:
Mozilla Firefox:
(Apple) Safari:
Camera and Microphone Allowance (Blocked):
If the viewer blocked the camera and microphone allowance they will need to change the setting within their browser to allow for the camera and microphone.
Note: After changing the allowance setting you will need to restart or refresh your browser window (refresh the conference browser window).
Google Chrome:
Mozilla Firefox:
If Block was selected you should be able to reload the meeting link to get the Allowance message to pop up.
If "Block" was selected and the "Remember This Decision" box was checked the viewer will need to click the site Permissions icon located within the left side of the browser's URL bar (it should show a crossed-out camera and microphone icon).
Click the "X" to the right of the Blocked text for the Use the Microphone and Use the Camera fields.
The viewer will need to reload the meeting link before they are able to get the Allowance prompt.
(Apple) Safari:
If Don't Allow was selected you should be able to reload the meeting link to get the Allowance message to pop up.
If Never For This Website was selected the viewer will need to click the Safari dropdown (while the meeting link is open) and then select the Settings For This Website option.
Hover over the "Deny" text that is to the right of the "Camera:'' and "Microphone:'' text area and change the Deny to "Ask" or "Allow".
The viewer will need to reload the meeting link before they are able to get the Allowance prompt.
Screenshare Allowance:
Depending upon the browser you may need to allow for screen share.
Note: This is only for sharing, there shouldn't be any issue with viewing.
Google Chrome:
Mozilla Firefox:
Firefox has a lot of security settings, you may need to clear cache and cookies and then refresh the meeting link to get the screen share prompt.
(Apple) Safari:
Third-Party Cookies (Blocked):
Google Chrome:
In the Chrome browser window, click the More ( ⋮ ) icon, then click Settings.
Scroll down and click Advanced at the bottom of the screen.
Under Privacy and Security, click Cookies and Site Data.
Select the Allow All Cookies or the Block Third-Party Cookies In Incognito option (only one option can be selected).
Mozilla Firefox:
How to unblock third-party cookies.
In the Menu bar at the top of the screen, click Firefox and select Preferences.
Select the Privacy & Security panel.
Under Enhanced Tracking Protection, select the Custom radio button.
Un-check the Cookies and Tracking Content boxes.
(Apple) Safari:
Launch Safari. Click on Safari in the top-left corner of your screen.
Select Preferences.
Click on the Privacy (hand) icon.
Make sure the Cookies and Website Data area doesn't have the Block All Cookies box checked.
