When a prospect views a DIGIDECK presentation, each slide view is tracked in the system's database, along with key details about the full view session. Views are tracked any time a presentation is viewed, as long as the viewer is not a logged in DIGIDECK user.
FAQ: My colleague opened my presentation view link, but I don't see their statistics in my presentation? Are my stats not working?
This is by design We specifically exclude view statistics from any user who is actively logged into the DIGIDECK platform to ensure accuracy of your analytics.
Session Tracking
Definition of a View Session:
A view session refers to a unique visit to your presentation, from the time the recipient views the first slide until tracking is stopped on the last slide viewed. There are several ways in which session tracking may end:
The viewer closes the browser window.
The viewer leaves the DIGIDECK site.
The viewer refreshes their browser (which would also start logging a new session).
The viewer has had no keyboard or mouse activity for an extended period (currently defaults to 35 minutes).
FAQ: Why is the duration of some of my view sessions so long?
When you see a long viewing session, the most likely cause is the viewer leaving the presentation open in the browser while they continue to use other applications or browser tabs on the device.
Session Summary Page
The Session Summary page offers highlights of each unique viewing session. Access it by selecting Stats from the ellipses menu from the presentation list view page.
Aggregate Viewing Statistics are shown at the top
Breakdown of each unique viewing session listed below
screenshot of the menu that appears when you select the ellipses from the presentation list view page
screenshot of the top section of the Stats page
Share Link Filter:
Click the Share Link button next to the Sessions search box to filter results to an individual Share Link.
Who
Displays the viewer name, if known.
FAQ: Why is the Who for each session listed as a generic Someone?
The viewer of your presentation is unknown unless the Contact Form is added to your DIGIDECK presentation, which requires users to enter who they are.
Reach out to Customer Success at customersuccess@sportsdigita.com if you are interested in learning more about this feature.
Contact Form
Add Contact Form to DIGIDECK to display a form to gather user information, such as name, title, email, phone number, company, etc.
Viewer Location
Due to privacy laws, overly-specific location data cannot be tracked. We display City and State / Province data based on the viewer's IP address and associated postal code.
City: ~80% accuracy
State/Province: ~90% accuracy
Country: nearly 100% accuracy
Note: Various factors such as corporate VPNs and mobile carrier facilities can affect location accuracy.
screenshot of a list of view sessions for a presentation
Device and Browser Information
For most views, the device used to view the presentation are tracked and reported.
Visited At
This timestamp shows when the view session started, in the local time of the viewer.
Session Detail View
Clicking on any session in the Session Summary view opens a detailed view for that session. Key session data is displayed across the tope, with time data on the left. The main body shows a slide-by-slide recap of the session, sorted from longest to shortest slide view, with thumbnail images of each slide.
screenshot of the detailed view of statistics for an individual viewing session